Happy with service

We have always had prompt and reliable service. The gentleman that came out was very nice and professional. Very pleased with there work and have used Alden air for years.

- Pauline Whitley

Grand Prairie, TX Email Pauline Whitley

Customer for life

We've always had great service from Alden Air & will continue to use them for many years to come! They are timely & very friendly whether it's talking to the office or their techs.

- Michelle S

Arlington, TX Email Michelle S

Highly recommend

Very friendly and great service.

- Jennifer

Arlington, TX

friendly, professional, and very informative

Many Thanks to Alden Air. I called and they had a technician out within 2 hours. My A/C was repaired and up and running in no time. The technician was friendly, professional, and very informative. Their customer service was awesome. I highly recommend this business.

- Debra Glaisyer

Mansfield, TX

If you want professional and trustworthy heating and air conditioning work, go with Alden Air!!

If you want professional and trustworthy heating and air conditioning work, go with Alden Air!! They are quick to respond and VERY knowledgeable about their business! I want to shout out to Roger Alden for saving me on several occasions with my unit! Without a doubt go with the professionals at Alden Air! Thank you guys for helping me with my heating and air conditioning!

- Sandra Snow

Arlington, TX

You have always provided great, prompt, reasonable, friendly service.

I thought I would use this to say how wonderful I think you all are and have been for more than 45 years.  

You have always provided great, prompt, reasonable, friendly service. I appreciate you all and recommend you highly!

- Lana Proctor

TX

I trust them with all my heat & AC needs.

I’ve been an Alden Air customer for many years. They provide great service with qualified and personable technicians.

- Von Ceil Evans

TX

Alden's entire team worked efficiently and tirelessly.

We purchased two Dave Lennox Signature Systems in May of this year from your Representative, Glenn Hilton. Glenn was great! He worked with us to get the exact system we needed for our home. Glenn was very diligent about getting all our questions answered and compiling all the information we requested. We were interested in the Oncar rebate and Glenn did the paperwork to get that done for us too. He brought the Lennox Representative, Paige, and Crew Supervisor, Daymon Burke, with him one day to be a certain all the extras we were inquiring about were practical for our floor plan. We were very pleased to find out from Paige that we also qualified for the $2000 rebate from Lennox. Alden started installation on May 5th. From day one, our installation was an extremely pleasant experience. Everyone involved was very professional. Joe Anguiano was here working every day and made certain we were pleased with every aspect of the installation. He was assisted by Larry Jennings, Rob Hill, Steve Hardy and Ron Richardson. We needed two extra return air supplies and the installation team did a wonderful job with these difficult tasks. Service Technician, Ted Porter came out and completed the zone wiring and made certain we knew how to work the programmable thermostats. When installation was complete, Glenn and Daymon came and did a walk through. They found several small items that needed to be addressed to finish up the job. Afterwards, everything was taken care of to our satisfaction and we were very grateful for their thorough inspection. Glenn also furnished us with a very nicely bound booklet complete with color photographs he and Daymon took of our Lennox systems, all our equipment brochures, operating manuals, warranty cards, and final invoice. Very nice touch! This job was undoubtedly challenging in some areas of the installation. Alden's entire team worked efficiently and tirelessly always considering our comfort in the down time. Thank you to everyone for this terrific job.

- Fran and Bill McKenzie

I appreciated their confidence and honesty.

This letter is in regard to three of your employees, Daymon Burke, Joe Anguiano, and Ron Richardson. Daymon came out on July 17 (the same day I called) and fully explained the entire process of putting in a new air conditioning and heating system. He reviewed with my significant other, Jon Keller, several different units that were available, what was best for my house, the pros and cons of each system, discussed prices and each one's dependability, warranties, etc. Jon was especially impressed with his knowledge and ability to communicate it to him in layman's terms. After talking to Daymon myself, when he arrived at my house with his crew, I also felt this gentleman knew what he was talking about. Daymon periodically came to my house while his crew was working and was there when the job was finished to answer any questions I had, explain the warranty and the service agreement that was available. He also, along with his crew went through the house to check all my air vents to make sure they were in working order and even corrected several which were pointing in the wrong direction. His crew, Joe and Ron were of equal knowledge. I would like to highly commend them for the outstanding job that they did. I was first impressed that they both introduced themselves to me prior to starting their job. They worked diligently until the job was completed. They left my house as they had found it... not any leftover materials scattered around or soiled carpets, etc. When talking to them about the possibility of "problems" after they had gone, they both assured me that "they would not have to come back for any problems" because the job had been done correctly. It has been several weeks now and they were correct, the job was done correctly (no leaks, funny noises, etc) I have not had any problems. I appreciated their confidence and honesty in their ability to do a good and thorough job. Please relay this letter to all three of your employees. I would like them, along with you, to know how much I appreciate their dependability, performance and professionalism. I have already recommended your company to several of my friends and hope if they use you, you will show them the same courtesy and professionalism you have shown me and send out a crew of equal ability and consideration. I have also sent a copy of this letter to TU Electric who originally recommended your company. I have taken out the additional 10-year warranty and look forward to having you come out each year to service my air conditioning/heating unit. Thank you for making this a pleasant and painless experience, not to mention a reasonable price. Sincerely, Sandy Jackson

- Sandy Jackson

Excellent work.

Will came to our house and preformed excellent work on our A/C system. He was very courteous, professional, knowledgeable and fixed our A/C unit to our greatest satisfaction!

- Bobby Joe Means

Excellent customer service!

Alden air provides excellent customer service and is very professional. They explain the services and are not satisfied until the customer is happy.

- Pauline and Randy Whitley

Thank you for going the "extra mile" to make sure everything worked OK.

The air/heat system you installed September 6 & 7 is working well and cooling better than the system it replaced. We recently got our electric bill and it is about $100 less than the previous month. To Glenn Hilton, thank you for going the "extra mile" to make sure everything worked OK. I want to say thank you to Brad Martin and Jason (don't know his last name) for their exceptional work and courtesy while working out the problems on the second installation day. Thanks from a long time customer.

- Darrell Crim

Rare to find someone with the amount of care, concern and integrity.

Thanks again for all your help with my air conditioner concerns. You are hands down the nicest, most helpful and professional person I have ever dealt with. The way you handled everything made me convinced I will be a lifelong customer. It is so rare to find someone with the amount of care, concern and integrity that you have.

- Satisfied Customer

Our sincere appreciation to you and your Alden staff for a job well done!

Dear Miss Thomas: This is to express our sincere appreciation to you and your Alden staff for a job well done! Your office staff and technicians were very patient, understanding, and professional in repairing our air conditioner and getting it "back online" as soon as possible. We know that your services are much more in demand during the high summer temperatures, and especially complicated by the electrical power surges and failures, caused by our recent high winds and storms. Again, we thank you, and we consider you one of our best neighbors! Sincerely yours, Walter & Luceil Estridge

- Walter & Luceil Estridge

Very courteous... conducted themselves in a very professional manner.

My air conditioning unit was damaged due to the recent lighting storm, and in the process it damaged my heating unit. In my endeavor to get this repaired I contacted three air conditioning and heating companies, and I will praise the actions of your company and especially Mr. Glenn Hilton, he was the only individual that responded to my call of need, the other companies did not respond in any manner. In the business world of today for a company to have an individual such as Mr. Hilton working on their staff should feel proud. I would like it to be known as Mr. Hilton conducted himself in a very professional and businesslike fashion, and he even took the time to set down with myself and my wife to explain all the benefits of the equipment that was to be installed at my residence, Mr. Hilton was a fountain of knowledge, actions such as these should not go unknown, but should be considered a great asset to your company. The two installers that were sent to my residence, Mr. John Williams and Mr. Jason Hollaman, were very courteous to my wife and myself. They both conducted themselves in a very professional manner. These individuals demonstrated to me that they were well trained and they both conducted themselves in a very orderly manner as they went about their business. Mr. Pollard I believe that when individuals such as these represent your company as they did with me should be commended. Thank you for your time, and remain a well satisfied customer of your company.

- B.G. Sopher

Your promptness and quality of work is so very appreciated.

Dear Glenn, Damon, Joe and Ron, I just wanted to take the time and thank you for the wonderful service you provided for my family. Your promptness and quality of work is so very appreciated. You all made our summer bearable and definitely cooler! Thank you so much.

- The Wells Family

Nice to know there are service people out there you can depend on.

Thank you for your prompt attention and service. It is nice to know there are service people out there you can depend on.

- Laura Crites

We thank you for your time, patience and sweat!

Dear Roger, Ed & Dayman: Many thanks from Tony and I for the wonderful job you did installing our new Lennox Dimension. We thank you for your time, patience and sweat while you installed the unit on a most hot and humid day, to say the least (not to mention the bugs didn't cooperate either!). I'm sure that we will enjoy the Lennox for many years to come and we know we can enjoy a long, friendly relationship with you as our air conditioner specialists. P.S. The unit is incredibly quiet. Don't even realize it is on until air is blowing!

- Kristine and Tony Schulz

Extremely polite, personable, and very professional.

Dear Mr Pollard, Please allow me this opportunity to express my gratitude for the exceptional service I recently received from one of your employees (Mr Mike Hart), when having some service repair work done on my air conditioning and heating unit. This employee was extremely polite, personable, and very professional. He took the time and saw to it that the job was done right, considering the problems I had encountered with it. The service that he provided was top-notch and absolutely satisfying. Enough cannot be said to express my appreciation. It is nice to know that your service department has dedicated employees like Mr. Hart and who has that " can do" attitude for providing the best service possible. I trust you feel proud having him on your service department team. Very seldom are we told about the good things that people do, so I decided to write and inform you that this young man is rendering the kind of service you would expect of employees - and hopefully this letter confirms just that. His efforts and professionalism speaks well of your organization. Again, please express my sincere thanks and appreciation to him for a job superbly done. Very respectfully, Barry Howard, Captain United States Air Force

- Barry Howard - Captain, US Air Force

The wonderful folks at Alden were at my house within an hour of the phone call

Have used Alden Air Conditioning and Heating since 2012. Have always been very pleased with their service. Air conditioning problems on a Saturday with the temp at 101; the wonderful folks at Alden were at my house within an hour of the phone call and got us cool again! Detailed every part of the service repair process and explained why it was required. Great company!!

- Satisfied Customer